Contents 1 Poor graphical performance 2 Window resolution wrong 3 Error Message Popups 3.1 "Cannot create 3D device (D3DERR_INVALIDCALL)" 3.2 "Cannot create system memory surface (Error code 8876086c)" 3.3 "D3DX9_30 Not Found" 3.4 "Display adapter does not support format D24S8 for X8R8G8B8" 3.5 "No entry ...\My Documents\VBS2\VBS2.cfg.3D_Performance" 3.6 Shaders not valid (mismatch of exe and data?)

Poor graphical performance

Slow frame rate, graphical "stutter"

Cause:

• Outdated drivers.
  

Solution:

• Visit your graphic card manufacturer’s website to download and install the latest drivers.

Cause:

• Computer not powerful enough to handle selected video settings.
  

Solution:

• Adjust the in-game video options.

From the VBS2 main menu select 'Options' and then 'Video'. Try lowering the resolution, or selecting 'Advanced' and selecting 'Normal' or "Low' for all graphical settings.

Window resolution wrong

Causes:

If running a windowed instance of VBS2, it can happen that the window is resized by accident when dragging its borders. This can lead to unsupported ratios, and thus distorted displays.

Solution:

Reset the resolution to the desired defaults:

1. Open %USERPROFILE%\My Documents\VBS2\VBS2.cfg with a text editor (e.g. Notepad).
2. Change winW/winH & winDefW/winDefH to the desired values (e.g. 1024/768).
3. Save the changed file, and restart VBS2.

Error Message Popups

"Cannot create 3D device (D3DERR_INVALIDCALL)"

Causes:

Video card is unable to perform required operation.

Solution:

• Update the video card drivers.
• Upgrade video card. Card with Shader Model 2 or higher is required to run VBS2.
• Change the desktop resolution to be the same as the in-game resolution and then re-launch VBS2.

"Cannot create system memory surface (Error code 8876086c)"

Causes:

Third party content, using textures with non 2^n (32,64,128,256,etc) dimensions.

Solution:

Remove any user content, until error doesn't appear anymore.

"D3DX9_30 Not Found"

Causes:

DirectX not installed, or outdated.

Solution:

Download the latest version of DirectX.

If, after updating DirectX, you still receive the same error, Check to ensure that you have D3DX9_30.DLL on your hard drive. It should be in C:\WINDOWS\system32. If it is not there download the file manually and place it into the folder this ought to resolve your problem.

"Display adapter does not support format D24S8 for X8R8G8B8"

Solution:

Go to your display properties, open the troubleshooting tab, and set the Hardware acceleration to "Full".

"No entry ...\My Documents\VBS2\VBS2.cfg.3D_Performance"

Causes:

Corrupted configuration file.

Solution:

Delete VBS2.cfg (see path in error message).

Shaders not valid (mismatch of exe and data?)

Causes:

Most likely a corrupted or incomplete installation (discrepancy between the encryption of the EXE and the data files).

Solution:

Re-install application, or, if it happens when starting any developer tools, run p:\tools\support\recreateToolFiles.bat.