Advertised Return Policy
Policy posted on Canadian Tire's website:
Only requirements for exchange or refund listed:
Must be in original condition and packaging.
Exceptions explicitly listed.
EXCEPT - that it turns out (after calling customer service for clarification) that "original condition" means unused, i.e. defective items are used, and can therefore not be returned.
Policy posted in-store (Atwater):
Paragraph regarding defective items refers to the manufacturer's warranty (even though per law the seller is responsible for the initial functionality of any item sold).
Mentions that "Some exceptions may apply", but doesn't define those exceptions.
"To return an item for exchange or refund, bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire “Money”. Returns without the original receipt or packaging will be accepted at Canadian Tire's discretion. If a product is defective, the manufacturer's warranty will apply. Credit to the original method of payment or a store credit will be provided as required. Some exceptions may apply. Your name, residence address and phone number will be required. This information is collected, used and retained to help prevent fraud, and may only be disclosed within Canadian Tire. Valid photo ID may be required to confirm this information."
Policy on front of receipt (Marché Central):
Receipt lists all those absolute exclusions:
* No return if used.
* No refurn for defective items.
"RETURN WITHIN 90 DAYS IF
#1 - Receipt and packaging in original state.
#2 - Item not used, in the original condition.
Used items are not returnable.
The manufactuer's guarantee applies to returned defective items, without possibility of reimbursement.
No refunds on GPS, bicycles and tents. Only warranty repair are possible."
Policy on back of receipt:
Identical to in-store sign.
Sites & reports about Canadian Tire
Resources